Customer Support by Text
GoDirect Inc. provides customer support for GEARit and Roocase. This page explains how customers will opt in to receive support text messages from us.
This is a planned service.
Text support is not live yet. We'll update this page once it's ready. Until then, please reach us by phone or at support@godirectinc.com.
How opting in works
We don't collect text consent on this website. Customers opt in by text message only.
- Step 1
Start a text
Our phone greeting invites customers to text SUPPORT to 626-640-4660. Customers can also start by texting their question to the same number.
- Step 2
Get the consent request
We reply with the consent request shown below before any support messaging begins.
- Step 3
Reply YES to opt in
Only customers who reply YES are enrolled in customer support texts.
- Step 4
Confirmation, then support
We send a confirmation message, and then our support team can help by text.
GoDirect Inc. provides customer support for GEARit and Roocase. Reply YES to agree to receive customer support texts and accept our Terms: https://godirectinc.com/terms and Privacy Policy: https://godirectinc.com/privacy. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply HELP for help or STOP to opt out.
Thanks for opting in to customer support texts from GoDirect Inc. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out.
Good to know
Support only
These texts are for customer support only. We don't send marketing or promotional messages through this program.
No automatic sign-up
Texting us doesn't automatically enroll you. If you don't reply YES, you aren't enrolled and won't receive support texts.
Phone support stays open
You don't have to sign up for texts. You can keep using phone support anytime.
Frequency and cost
Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.
Help and opting out
Reply HELP for help, or email support@godirectinc.com. Reply STOP to opt out at any time. You can also reply UNSUBSCRIBE, CANCEL, END, or QUIT. You'll get one final text confirming you're unsubscribed.
Carriers
Supported carriers include major U.S. networks. Mobile carriers are not liable for delayed or undelivered messages.
Terms and privacy
See our Terms & Conditions and Privacy Policy. Your text opt-in data and consent are never shared with third parties.